Refund Policy
Effective October 1, 2026
The short version: if you're not happy, ask within 14 days of a purchase or a yearly renewal and you'll get your money back in full. No questions asked. (For Lumen packs, that's as long as you haven't used any of the pack's Lumens.)
What you can get refunded
- Plans (Glow, Shine and Radiant): a full refund within 14 days of buying a plan, or of its yearly renewal.
- Extra storage: a full refund within 14 days of buying it, or of its yearly renewal.
- Lumen packs: a full refund within 14 days of buying a pack, as long as none of its Lumens have been used. The Lumens from that pack are taken back.
- Apps and games bought with Lumens: if one isn't right for you, ask within 14 days of getting it and we'll return the Lumens to your balance.
- Upgrades: if you moved to a bigger plan and paid the difference, you can get that payment refunded within 14 days.
After 14 days, payments aren't refunded, but you can cancel anytime so the next renewal isn't charged. You keep everything until the end of the year you paid for.
How to ask for a refund
- Email hello@luxsphera.com from the email address on your Luxsphera account, and tell us which purchase you'd like refunded.
Refunds go back to the card or payment method you paid with. They usually show up within 5 to 10 business days, depending on your bank.
What happens after a refund
The plan or extra storage you were refunded for ends right away. Your account, messages and photos stay; you just move to the free plan (2 GB of storage, 30-second Rays). If you're over 2 GB, you'll have 30 days to download or remove things, with reminders along the way.
Cancelling
To stop a plan or extra storage from renewing, open the app and go to Profile, then Manage billing. Cancelling doesn't refund the current year unless you're within the 14 days above.
Who you're buying from
Luxsphera is operated by Dallas Ray Jackson, a sole proprietor in South Carolina, who is the seller for all orders. Payments are processed securely by Stripe; we never see or store your full card number. Sales tax is added at checkout where it's required. For questions about an order, email hello@luxsphera.com.
Questions
Luxsphera is operated by Dallas Ray Jackson, a sole proprietor in South Carolina, USA. Email hello@luxsphera.com. See also our Pricing, Terms of Use and Privacy Policy.